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Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website's tracking page or the carrier's website to monitor your package's progress.

We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and with all tags attached. Some exclusions apply for hygiene-related products. Please visit our Returns page for detailed instructions.

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. During checkout, you'll see the available shipping options and costs for your location.

If your order hasn't been processed for shipping yet, you can contact our customer service team immediately at support@nexusshop.com or call +1 (555) 987-6543. We'll do our best to accommodate your request.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer installment payment options through Afterpay and Klarna.